Life Anew
Restorative Justice
Role
Lead Product Designer
Timeline
6 Months (2025)
Tools
Figma, Next.js, v0
Impact
60% Efficiency Gain
Lead Product Designer for a unified mobile application for Life Anew featuring role-based dashboards: a robust management suite for employees and an accessible resource portal for community members.
The Challenge
Operational Inefficiency & Crisis Response Delay
Staff relied on fragmented, non-digital processes, leading to increased overhead and inconsistent service delivery. Community members lacked a simple pathway to access time-sensitive resources.
Critical Barrier
The reliance on busy, understaffed leads meant resource requests took weeks instead of moments.
The Opportunity
Design a unified mobile ecosystem to empower staff efficiency and provide direct community access.
The Critical Path
Streamlining internal logic.
De-risking the Flow
The primary goal for staff was to minimize the steps to reach crisis resources. I prioritized placing high-frequency tools within a single tap of the home screen to reduce cognitive load during high-stress field work.
Iterative Strategy
Concept Validation
Rapid sketching allowed for the validation of information architecture before committing to high-fidelity components.
The Pivot
Initial concepts featured team imagery at the top. Testing revealed this obstructed immediate access. I iterated to push non-essential visuals to the bottom, ensuring zero-friction access to staff tools.
The Final Solution
Staff Mobile Ecosystem
To empower staff in the field, I designed a high-utility mobile interface that prioritizes zero-friction access to resource coordination.
Staff Home
Resource Directory
Circle Modalities
Facilitation Guide
Administrative HQ
While the iPhone handles the field, the iPad version provides the high-density data needed for team leads to oversee entire sectors.
Real-time team analytics and resource heatmaps.
Batch processing for crisis documentation.
Direct Impact
The Community Access Portal
Designed specifically to reduce the psychological barrier to seeking help, providing a clean, supportive interface for families in crisis.
The Resulting Change
60%
Efficiency Gain
Weeks
To Moments
50%
Onboarding Speed
